Get set up in minutes

1. Open the App Store on your iPhone or iPad.
2. Search for ReviewHero, or open the listing directly at apps.apple.com/us/app/reviewhero.
3. Tap Get, then open the app.

ReviewHero is coming soon to Google Play. In the meantime, on Android or on a computer you can use the web app at app.reviewheroapp.com. It is the same account and the same data.

1. Open the app and tap Sign up.
2. Choose Sign in with Apple, or sign up with your email address.
3. You land on a short setup flow that asks for your business details.

Use the same sign-in method every time. Signing in with Apple one day and email the next creates two separate accounts with separate data.

During setup, type your business name in the search box. ReviewHero looks it up in Google's business directory and shows matching places with their addresses.

1. Type the name the way it appears on Google.
2. Pick the right address from the list.
3. Check the confirmation card, then tap Confirm.

If nothing matches, add your city or street to the search. If your business still does not appear, it may not be listed on Google yet. Create a Google Business Profile first, then come back and finish setup.

Once you confirm your business, ReviewHero builds your Google "write a review" link for you. There is nothing to paste and no Google password to hand over.

You can see the link any time in Settings. Tap it to check that it opens the review box for your business, not somebody else's.

You can also add a Facebook page and other review sites. See Where reviews go below.

Do this before you contact a real customer. It takes about a minute.

1. Go to Settings and find Send me a test.
2. Enter your own email address.
3. Open the email on your phone and tap the review link.

You will see exactly what your customer sees: the subject line, your business name, and the page the link opens. If anything reads wrong, fix it in Settings and send another test.

New accounts start with a 7-day free trial. The trial gives you the full app: adding customers, photo capture, CSV import, sending review requests, follow-ups, and the dashboard.

When the trial ends you choose a plan. See Plans and billing below.

1. Open Customers and tap Send next to the person's name.
2. The Send sheet shows who it goes to and what the message says.
3. Tap Send.

The request goes out straight away. If you tapped the wrong name, the Undo toast at the bottom of the screen cancels it.

They get one short email. Your business name leads the subject line and the first sentence, so it is obvious who is asking. The body is a one-line thank you and a single button to leave a review.

Replies go back to the email address on your account, not to us. The footer carries your business details and an unsubscribe link.

ReviewHero sends by email. There is no text messaging in the app. If you would rather text, use Text it yourself below.

Every request contains a tracked link that is unique to that customer. When they tap it, ReviewHero records the click and then sends them straight on to the review page.

Clicked is the number that matters. It means a real person opened your review page. ReviewHero does not count email opens, because mail apps load images automatically and inflate that number.

ReviewHero cannot see whether a review was actually written or what it said. Google controls that page, not us.

If a customer has not clicked, ReviewHero sends one polite follow-up about two days later. That is the default, and you can change it under Sequences.

Follow-ups stop the moment any of these happens:

• The customer clicks the review link.
• You mark the request as reviewed.
• The customer unsubscribes.
• The last scheduled message has been sent.

The final email tells the customer it is the last one they will get from you about this.

Every business gets a public review page with its own web address. It shows your business name and sends people to your review page, with a short note on what to write if they are stuck.

Find it in Settings. From there you can copy the link for an email signature or a social post, and print the QR card for a counter, a van door, or the back of a receipt. Scans of the QR code are tracked like any other click.

Yes. Use Text it yourself on the Send sheet. It opens your phone's own messaging app with the review link already in the message, addressed to nobody, so you pick the contact and press send yourself.

The message comes from your own number, in your own words. ReviewHero still tracks the link, so the click shows up on your dashboard the same way.

• Quick-add customers
• Photo capture of invoices and sign-in sheets
• CSV import
• Review requests with smart follow-ups that stop on a click
• Google, Facebook and custom link routing
• Dashboard, share link and printable QR card

Everything in Starter, plus automatic customer sync. Connect Square, QuickBooks Online, or Zapier and a webhook, and new customers arrive in ReviewHero on their own.

Premium is for businesses that already take payments or raise invoices in one of those tools and would rather not add people by hand.

Start on Starter if you add customers yourself, from your phone, at the end of a job. Most single-location businesses stay there.

Pick Premium if your customers already exist in Square or QuickBooks Online, or if you want another system to push them in through a webhook. You can change plan later.

Your subscription is billed by Apple, so you cancel it in your Apple account, not in ReviewHero.

1. Open the Settings app on your iPhone.
2. Tap your name at the top, then Subscriptions.
3. Tap ReviewHero, then Cancel Subscription.

You keep access until the end of the period you have already paid for. Deleting the app does not cancel the subscription.

At the end of the 7 days you are asked to pick Starter or Premium. If you do nothing, the account stays yours and your data stays where it is, but sending is paused until you choose a plan.

To cancel before the trial converts, cancel the subscription in your Apple account at least 24 hours before it ends.

1. Check the address on the customer record for a typo. A misread letter from photo capture is the most common cause.
2. Ask the customer to look in spam and in the Promotions tab.
3. Send yourself a test from Settings. If your test arrives, the problem is that one address.

If the request shows as failed on your dashboard, the address is not accepting mail. Correct it and send again.

The wrong place was picked during setup. This happens with chains and with common business names.

1. Open Settings and find your Google review link.
2. Search for your business again and choose the entry with your exact address.
3. Save, then send yourself a test and open the link to confirm.

That is fine, and it is meant to work that way. Replies go to the email address on your account, so you can answer them like any other customer email.

If a reply is a complaint, deal with it directly. Do not send that customer another follow-up: open the request and mark it done so the sequence stops.

1. Use the same method you signed up with. Sign in with Apple and email sign-in create separate accounts.
2. Check for a typo in the address, including a stray space at the end.
3. Try app.reviewheroapp.com in a browser. If that works, the app just needs closing and reopening.

Still stuck, email maty4me@gmail.com from the address you signed up with.

There is a Sign out button on the paywall screen. Scroll to the bottom of it if you do not see it straight away.

If you already bought a plan and the paywall still shows, tap Restore purchases first. That asks Apple to confirm your subscription and usually clears it.

1. Open Settings and scroll to Delete account.
2. Confirm. This removes your business, your customers and your request history.
3. Cancel the subscription separately in your Apple account. Deleting the account does not stop Apple billing you.

Deletion cannot be undone. Export or copy anything you want to keep first.